Our Risk-Free Returns Policy!
It doesn't matter how good we think our products are - all that matters is how good you think they are.
In addition to our satisfaction-based guarantee, there are a number of other important things we think you should know about our cancellations and returns policy. Why? Because it's important that you know what to expect from us when you spend money in our store. We'd rather manage your expectations properly from the outset. Plus, we have to make sure we meet the requirements of distance selling legislation that protects your rights as a consumer.
Firstly, you need to know what to do if you change your mind. We all make rash purchases from time to time, and it's an easy situation to remedy. If you decide you want to cancel your order before we have dispatched or manufactured it, all you need to do is notify us by e-mail. We will then cancel your order and issue you with a full refund for the cost of the products and the original shipping charge. Please however email us as soon as possible as orders are often sent out the same day.
If you decide to cancel your order after we have dispatched it, all you need to do is notify us by e-mail as soon as possible (and certainly no later than 28 days after the date of delivery). You must then return the products unused and at your own expense using an insured delivery service. You should obtain proof of posting in case of loss or damage en route to us. The product must be returned in a re-saleable* condition - we do not insist but we will be grateful if you could return the product in its original packaging. You will need to include the invoice or a photocopy. When we receive the products back we will issue you with a full refund for the cost of the products. However please be advised that non-stock products ordered by you to your own specification (eg vehicle number plates) or manufactured to to your requirement (eg custom starter motors) are not covered by our Risk-Free Returns policy; non-stock products supplied to order are easily identified in their product description as availability is stated as "manufactured to order".
*What is a re-saleable condition? When you return a product to us it must be in the same condition as you received it. If, for example, if you order a mirror and decide that it doesn't suit your car, or when held up against the wing doesn't provide enough angle of adjustment then send it back to us. But please don't fit/modify/scratch it first. As a rule of thumb if you return an item to us in the same condition that you received it then that will be fine. Returning it in the original packaging will help us and save us money, but we understand this is not always possible, or you may have already thrown it away.
Your right to cancel your order will end 28 working days after the date of delivery. However, if you are not satisfied with the performance of any product after this date, you should contact us for assistance. We will go over usage and suitability for your particular application. If this does not remedy your dissatisfaction, you may then return the product to us at your own expense for a full refund of the cost of the product. You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us.
What happens if a product subsequently develops a fault after 30 days of use? Then a claim would be made on the manufacturer's warranty - see below.
All new and reconditioned parts are covered by a 12 month manufacturer's warranty unless specifically stated in the product description. We will be grateful if you notify us immediately by email if a potential warranty situation arises. We will then advise a course of action. Any suspected faulty part must be returned to us together with either the original invoice or a legible photocopy. We will be grateful if you could supply us with as much information relating to the problem as possible for future product development or modification. Please note that a defective part must be returned and received by us before it can be exchanged. All warranty parts are subject to a physical inspection. This may involve returning the part to the manufacturer (if not ourselves) to verify the fault before it can be exchanged.
The warranty period commences from our invoice date not from the date of installation or first use. This warranty covers defects to the part when fitted and used correctly for normal, everyday vehicle use but does not apply to parts used for any extraordinary or unusual uses such as competition, racing, rallying or parts subsequently stripped down, altered, modified or adapted etc. in any way from their original design or intended use.
Although we are, by law, liable for death or personal injury caused by our proven negligence and by The Sale of Goods Act 1979, our warranty only covers the parts in question and not to any consequential loss or cost, eg garage labour, recovery, car hire, re-delivery, parking fines, lost wages etc. No claim will be validated if the failure is caused by mis-use, neglect, overheating, incorrect installation or failure due to a related component.
RatSport, Lilac Farm, Whitesmith, East Sussex. BN8 6HA. UK
Errors & Omissions Excepted. We try to keep this website as accurate as possible. Please tell us if you think something is wrong. All parts offered subject to availability. Any part numbers, illustrations and photographs used in this website are intended for reference and identification purposes only, and are not necessarily an exact representation of the goods supplied. Whilst we make every effort to ensure the accuracy of product descriptions, illustrations and photographs on this website, they are based upon information supplied by the manufacturer (if not ourselves). The actual colour of the product received may show slight colour variation from its pictorial representation due to the colour accuracy provided by the visual display unit you are using. There may be occasions when product specifications are changed or upgraded.
Data Protection & Privacy
Any information we may retain about you is handled in accordance with the Data Protection Act. Credit card detail & other personal details are transmitted over a secure(SSL) link. Payment card details are not stored or even seen by us. Card payments are processed by Barclays Merchant Services. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any details to any other party.