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When will my order be delivered?

Timescale: Your order will normally be processed the day of or the day following receipt (excluding weekends and bank holidays). For most deliveries we offer a choice of 3 services: economy (cheapest and slowest), regular (intermediate cost and timescale) or courier (dearest and fastest). When you have finished shopping and wish to check-out then you will be presented with the delivery cost and timescales for deliveries for you to make a choice before paying. Please note that heavy or bulky items can usually only be delivered by courier.

Faster Deliveries: The fastest delivery service is by courier. Our courier claims 96% of parcels are delivered within 2 days. (We hope, but cannot guarantee, that you will not be one of the 4% of our customers who receive a late delivery). Working days excludes bank holidays and weekends.  

Receipt: Valuable packages or those larger than a standard letterbox aperture will often require a signature on delivery to demonstrate that the goods have been received undamaged and on time. Therefore please ensure that there is someone available to receive the goods or alternatively have them delivered to a different address where there is someone available (eg work). If no-one is available to sign for receipt the delivery agent should call again the following day, and if still undelivered should leave a calling card for you to arrange an alternative delivery time or address, or you can collect from the local depot.

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